New Gold

How New Gold unified their global workforce

The challenge: disconnected systems, disrupted visibility

With a large workforce spread across multiple countries, languages, and regulatory environments, New Gold faced a mounting operational challenge: their workforce’s critical health and safety, compliance, training, medical, and environmental data were fragmented across spreadsheets, local documents, and siloed systems. This patchwork approach limited visibility, made global reporting slow and error-prone, and introduced operational risk.

To continue scaling responsibly and improve decision-making across sites, New Gold needed an enterprise-grade workforce platform tailored for mining that could handle:

• Multilanguage support (ability to configure the system for different countries of operation)
• Multi-site support
• Browser and mobile accessibility in remote locations
• Capture a range of Environmental, Health and Safety (EHS) data
• Simplify the tracking and assigning of corrective actions
• Provide global notifications through a range of triggers
• Improved decision making and visibility through dashboard reporting
• Companywide adoption
• Streamlined training of one solution for immediate understanding
• Configurability to grow with the company
• Simpler and more effective reporting provided to those who need it on demand

The solution

New Gold chose Quartex for its proven enterprise capability, industry-specific flexibility, and modular approach to workforce, health, and compliance software. By unifying critical operational functions under a configurable platform purpose-built for high-risk, asset-intensive environments – New Gold gained both control and agility.

Across its global operations, New Gold deployed multiple Quartex solutions:

• Frontline Worker Safety – including the mobile app for managing safety events, risk audits, inspections, and incident response

• Training & Compliance – centralising skills, training, and competency tracking across roles and regions with FIFO workforces

• Frontline Worker Health – managing medical surveillance, health records, and industrial hygiene compliance at scale

With Quartex, New Gold has achieved enterprise-wide standardisation, real-time visibility, and a streamlined user experience across safety, compliance, and workforce processes—delivered on a platform that evolves with their needs.

About New Gold

New Gold is an intermediate gold mining company with a diversified global portfolio. Its producing assets include the New Afton Mine (Canada), Mesquite Mine (USA), Peak Mines (Australia), and Cerro San Pedro Mine (Mexico). It also owns 100% of two significant Canadian development projects: Rainy River and Blackwater. New Gold’s mission is to be the leading intermediate gold producer, with a strong commitment to environmental stewardship and social responsibility.