Natural resources company solves workforce logistics challenges

The challenge: mass mobilisation, huge costs, limited resource availability

In the face of a two-week shutdown, this multinational organisation had various logistical challenges across their business that needed to be managed:

• On top of their BAU operations, they had to mobilise over 2,000 personnel across three sites
• There were not enough flights, rooms, and beds available
• Expensive rooming costs
• Extensive manual workload requirements for a lean team
• Potentially dissatisfied and unproductive workforce due to missed flights and limited room availability

The solution: an automated workforce management solution with Quartex

For an operation of this magnitude, the stakes are high.

When there’s a sudden change in the weather that grounds flights, or a last-minute roster change means finding a bed for someone arriving 12 hours early – having the right WFM solution means being prepared for any complication.

However, Quartex’s workforce management solution was designed to remain stable during uncertain events.

The results

Using the power of our solution’s Engine Room, they were able to auto-allocate their rooms in preparation, with clear visibility of their people and their roles across these three sites, and ensured that workforce compliance was met through automated rosters, reducing the risk of fatigue.

This meant fewer errors, guaranteed rooms for every traveller, and much more refined coordination across the board. Alongside this, Smart Agents were deployed to focus on processing booking requests. Through pre-defined rules, they were able to automate the entire process of adding, removing and rescheduling over 2,000 workers.

The impact

The customer saw significant time savings, improved compliance, and cost efficiencies. With the power of Quartex’s workforce management solution, this large-scale natural resources company was able to save costs, avoid additional issues, and keep everyone, from shutdown crews to BAU teams, accommodated and productive.

The impact of this resulted in:
• Improved compliance through a healthier and safer workforce
• Massive reduction in admin effort using our Smart Agents
• Better FIFO satisfaction from fewer split travel bookings and fully prepared rooms
• Significant cost avoidance
• Complete visibility over this entire process

About the customer

This globally recognised natural resources company operates across multiple Australian sites, producing commodities including iron and copper to help drive the Australian economy forward.

With over 50 years of experience in the Pilbara region and more than 25,000 employees across the region, they recognised the need for a powerful, reliable, and scalable workforce management solution that can solve real challenges.